Return policy

JEWELLERY PURCHASED AT SHOPPERS STOP OUTLETS: Product purchased at Shoppers Stop outlets can be exchanged/returned at respective Shoppers Stop outlet only

Product	Gold Jewelry studded with Lab Grown Diamonds / Mined Diamonds	Loose Moissanite / Lab Grown Diamond / Mined Diamonds
15 DAYS RETURN 100% refund for your purchases within 15 days	100% of Invoice value* Any personalised product will not be included in the 15-day Return policy. Products purchased using EMI facility will not be included in the 15-day Return policy.	Policy not applicable
CASH BACK Sell your jewelry back to us	Gold: 100% of the prevailing market value* Silver: 100% of the prevailing market value* Lab Grown Diamonds / Mined Diamonds: 80% of the prevailing market value* *In case of any discounts given during original purchase on the metal and stone value, an equivalent amount shall be deducted from the market value. 100% Making charges shall also be deducted (Maximum value Rs 10,00,000/-)	Policy not applicable
LIFETIME EXCHANGE Exchange or upgrade your jewelry with new designs	Gold: 100% of the prevailing market value* Silver: 100% of the prevailing market value* Moissanite / Lab Grown Diamonds / Mined Diamonds: 100% of the prevailing stone value of the same grade* *Making charges shall be deducted from the old jewelry. Price difference towards the same grade shall be charged extra.	Moissanite: Policy not applicable Lab Grown Diamond / Mined Diamond: 100% of the prevailing stone value of the same grade* *Only certified Solitaires with Laser inscription can be exchanged for a product of higher value. Difference of price shall be charged extra.
CANCELLATION	Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order.	Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order.